Businesses benefit from basing decisions on consumers’ wants and needs – studies show that customer-centric companies report faster revenue, profit growth and better client retention*. Following are tips on incorporating customer experience to improve engagement, loyalty and performance: 1) Foster Empathy for All Stakeholders Cultivate empathy within your business culture: Encourage employees to understand the…
By taking a customer journey approach, businesses can unlock the keys to a satisfying customer experience. Ensure that your funnel is designed to make their journey simple, intuitive, and rewarding. Following are six keys to turn consumer interest into commitment: 1. Design the Journey Understand consumers’ needs and develop each interaction along the way: Map out the…
Slow marketing enables customers to engage organically, helping to build trust and loyalty over time. Following are keys to embracing slow marketing and incorporating it into your business strategy: The Benefits of Slow Marketing The following core principles of slow marketing helps to build organic leads: Quality over quantity: High-value content educates consumers, sparks meaningful…
PwC’s Entertainment & Media Outlook Report contains projections for U.S. advertising growth through 2028. Following are highlights for key media: Digital Out-of-Home Advertising Digital Out-of-Home (ex. billboard, DMV, elevator, gas station) maintains its status as the fastest-growing segment with a +6.3% compound annual growth rate (CAGR)¹ through 2028, and its share of total OOH advertising is…
Aligning content with the customer journey is important for long-term success: from top-of-the-funnel content that builds awareness to bottom-of-the-funnel strategies that foster loyalty and leads to purchases. Following is where your content fits into each stage: Stage One – AWARENESS Inform potential customers of solutions to their challenges, building a strong brand image that raises…
Building a strong brand is essential, especially in a competitive market. Following are elements that can help create a cohesive and memorable brand that resonates with your audience: Understand Your Brand’s Core Values Core values are your foundation, shaping your vision and interaction with customers: Identify what your business stands for — commitment to innovation,…
Content that your target audience needs, or wants, is an effective way to attract and retain the attention of your customers. Following are tips on creating content that stands the test of time: 1. Talk to Your Target Audience Ads that directly address your customer’s needs will always find a place: Know your target market,…
Outstanding customer service has proven to be important in establishing a strong, trusted brand. People aren’t just buying products or services; they’re buying the overall experience. Following are tips for ensuring good customer service that builds a strong reputation: Understand the Connection Between Service and Reputation There is a direct correlation between interactions with your…
The U.S. ad market is in full expansionary mode, rising at high single-digit increases, and Digital Out-of-Home (DOOH) outperforms other media in favorability and action. Following are highlights from recent studies: U.S. AD MARKET EXPANDS1: The U.S. ad market expands at high single-digit increases and is projected to surpass with double-digits: The U.S. ad market…
Studies show that more than one-half of consumers foster loyalty toward certain brands¹ and are more likely to become loyal if they enjoy their experience with a business². Following is insight into the connection between customer experience/service and brand building: Perception, Interaction and Building Relationships Customer experience consists of perception, interaction and building a lasting…