Outstanding customer service has proven to be important in establishing a strong, trusted brand. People aren’t just buying products or services; they’re buying the overall experience. Following are tips for ensuring good customer service that builds a strong reputation: Understand the Connection Between Service and Reputation There is a direct correlation between interactions with your…
The U.S. ad market is in full expansionary mode, rising at high single-digit increases, and Digital Out-of-Home (DOOH) outperforms other media in favorability and action. Following are highlights from recent studies: U.S. AD MARKET EXPANDS1: The U.S. ad market expands at high single-digit increases and is projected to surpass with double-digits: The U.S. ad market…
Studies show that more than one-half of consumers foster loyalty toward certain brands¹ and are more likely to become loyal if they enjoy their experience with a business². Following is insight into the connection between customer experience/service and brand building: Perception, Interaction and Building Relationships Customer experience consists of perception, interaction and building a lasting…
Generating new business and building your customer base takes effective planning, strategy & creativity, and is important to your success. Check out these proven ideas on how to help your business prosper: 1. Know your customers Identify your target market and engage with your customer base: Ask customers for feedback through surveys, reviews, direct communication…
A touchpoint is any interaction consumers have with your business¹. This can occur at any phase in the customer journey: realization, awareness, evaluation, purchase². Following is insight into the interactions it takes to turn a prospect into a customer: 1. Leverage Multiple Touchpoints Several touchpoints are required to convert a customer or create brand awareness:…
Media mix, the blend of channels a business uses to reach its audience, helps target prospective customers on the consumer journey and guide them through to conversion. Following are steps to help create the right media mix. 1. Consider your Media Mix Goals Determine your primary media objectives: Startups should focus on building awareness, while…
A recent study shows that small-medium sized business owners are growing in their optimism about the future. Customer satisfaction and overall revenue are increasing, while concerns about business issues continue to tick down every year. Following are highlights: CUSTOMER RELATIONSHIPS Business owners are feeling confident about their relationships with new and existing customers: Fewer than…
PwC’s Entertainment & Media Outlook Report contains projections for U.S. advertising growth through 2027. Following are highlights for key media: Digital Out-of-Home Advertising Digital Out-of-Home (ex. billboard, DMV, elevator, gas station) maintains its status as the fastest-growing segment with a +6.2% compound annual growth rate (CAGR)¹ through 2027, and its share of total OOH advertising is…
While short-term sales are appealing, long-term efforts keep businesses growing. Studies* show that building brands for long-term growth sustains businesses and drives success. 1. A BALANCED MARKETING STRATEGY INCREASES REVENUES Brand-building efforts are a lever that drives sales, and studies show that a balanced marketing approach helps build brands for long-term success: Ongoing marketing efforts…
Building brand awareness is the foundation of your marketing efforts – sharing your name in the community, and earning trust, can influence consumers’ decision-making and purchases. Following are ways to help measure brand awareness. 1. Branded Search Volume Monitor the number of searches about your business: The more people who search for your name or…