Outstanding customer service has proven to be important in establishing a strong, trusted brand. People aren’t just buying products or services; they’re buying the overall experience. Following are tips for ensuring good customer service that builds a strong reputation: Understand the Connection Between Service and Reputation There is a direct correlation between interactions with your…
The U.S. ad market is in full expansionary mode, rising at high single-digit increases, and Digital Out-of-Home (DOOH) outperforms other media in favorability and action. Following are highlights from recent studies: U.S. AD MARKET EXPANDS1: The U.S. ad market expands at high single-digit increases and is projected to surpass with double-digits: The U.S. ad market…
Studies show that more than one-half of consumers foster loyalty toward certain brands¹ and are more likely to become loyal if they enjoy their experience with a business². Following is insight into the connection between customer experience/service and brand building: Perception, Interaction and Building Relationships Customer experience consists of perception, interaction and building a lasting…
Generating new business and building your customer base takes effective planning, strategy & creativity, and is important to your success. Check out these proven ideas on how to help your business prosper: 1. Know your customers Identify your target market and engage with your customer base: Ask customers for feedback through surveys, reviews, direct communication…
A touchpoint is any interaction consumers have with your business¹. This can occur at any phase in the customer journey: realization, awareness, evaluation, purchase². Following is insight into the interactions it takes to turn a prospect into a customer: 1. Leverage Multiple Touchpoints Several touchpoints are required to convert a customer or create brand awareness:…